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Our Terms & Conditions: What You Need to Know

When you open an account with btv168 link, you enter into a straightforward agreement about how the platform works, how payments flow, and what happens if issues arise.

Account creation & verificationDeposits & withdrawals rulesGame access & region eligibility
Explore the Lobby Read FAQ
btv168 link Our Terms & Conditions: What You Need to Know
GET HELP ANYTIME

How to Reach Us About Terms Issues

Questions about how the terms apply to your account? Our support team is available seven days a week to clarify any rule, payment restriction, or account policy. We respond on live chat, email and WhatsApp — pick whichever channel works for you, and we'll get back within two hours during business hours.

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Available Monday to Sunday, 8 AM to midnight Jakarta time. We answer terms queries and account status questions directly in the chat.

Email Support

Send account or terms questions to [email protected]. We respond within 24 hours on working days. Attach your account number and describe the specific rule or transaction you're asking about.

WhatsApp

Message our WhatsApp line for urgent clarifications on Deposit references, withdrawal holds or account verification steps. Response time is typically under 30 minutes during daytime hours.

SECURITY & DATA

How We Protect Your Data & Account

Your data is encrypted end-to-end on our platform; we store account details, payment history and game activity in secure servers separate from our live lobby.

Data Encryption

All login credentials, payment methods and gameplay history travel over SSL encryption. We never store unencrypted passwords or full card details on our servers.

Account Verification

When you deposit or withdraw, we verify your identity using your phone number, email and bank or e-wallet name. Mismatches trigger a 24-hour hold while we confirm with you directly.

Fraud Monitoring

We monitor deposits and gameplay patterns for unusual activity. If we spot a potential unauthorized login or rapid withdrawals from a new device, we freeze the account pending your confirmation.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your game filters and language choice. Third-party cookies are not placed on your device.

Data Retention

Account records are retained for two years after closure for dispute resolution and regulatory compliance. After that, personal data is anonymized and gameplay history is archived separately.

Your Rights

You can request a copy of all data we hold on you, correct inaccuracies, or ask for deletion (subject to legal holds). Submit requests via [email protected] with your account number.

Terms & Conditions Questions Answered

We've gathered the questions that come up most often when players review our terms.

Contact our support team immediately via live chat or email. We'll verify your identity using your account email, phone number and the last four digits of your deposit method. Once confirmed, we'll reset your password or send you a secure recovery link. The entire process usually takes under an hour during business hours.

Yes. You can add new payment methods (DANA, OVO, GoPay or QRIS) to your wallet anytime. However, withdrawals must go back to the same account that sent the deposit — this is a bank security rule, not ours. If you need to withdraw to a different e-wallet, contact support and we'll guide you through the verification steps.

Daily Deposit references depend on your payment method and account age. New accounts have a cap of Rp 5,000,000 per day for the first seven days. After that, limits rise to Rp 50,000,000 per day. Withdrawals follow a separate limit; you can request adjustments by contacting support with a reason.

Report issues within 14 days of the transaction or game result. We investigate claims and respond within seven business days. If we discover a system error on our side, we reverse the transaction immediately. If the round was processed correctly, we explain why in writing and suggest next steps if needed.

Each person may hold one active account on btv168 link. Opening duplicate accounts to circumvent deposit or loss limits is a breach of the terms and results in account suspension. We detect duplicates using device fingerprinting, email addresses and payment method names, so we'll catch it if you try.

You can close your account anytime via the settings menu. Any remaining balance is available for withdrawal via your linked payment method within 48 hours of closure. Once closed, your account cannot be reopened; you must create a new account to play again. We retain your account history for two years for dispute and compliance purposes.

Access depends on local law. At account creation, we check your location and restrict certain game categories or payment methods where required by local regulation. You'll see exactly which games and payment rails are available to you in your lobby. If you move to a different region, contact support to update your location, and we'll adjust your access accordingly.

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